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What does It mean when A bank files a claim?

My husband Ordered me a mothers day ring online. They charged his account twice. We only received one ring, so I called the place that he ordered the ring from today and they said that they only had recored of charging us once. But it clearly said on our account that it was taken out twice. So I called the bank and they said that they were filing a claim and we should be getting our money back in the next few days. What does this mean for that business does that look bad on their part. Also to top it off I took the ring off cause it was getting all scratched up already. So we are returning the ring.

Public Comments

1. A claim is a dispute for a charge transaction. The investigate the dispute and usually give a result in a few weeks. They'll probably send you something in the mail asking for more info on the transaction. Be sure you complete this form and return it as this will be paramount in their investigation - it's your opportunity to get your side of the story in writing. Most banks will refund the $ back to your account while the investigation is ongoing. Once it's complete they will send you a letter letting you know the results of the investigation and depending on the outcome, they will either leave the $ in your account or take it back out.