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How to uninstall SP2 on Crashed Vista Home Premium via/command prompt?

We'll say a daughter got on the above pc hp compaq sr2177cl, she began uploading photo's, while not knowing that sp2 was downloading in background "assume". Last restore point is SP2.Will NOT restore, due to corrupt files. Will Not boot from any disk other than an upgrade vista prem.home. So, ordered repair disks from hp. They won't boot. Nothing. Fighting with Hp now, they keep saying the pc is out of warranty. OK, But the disk I ordered are Not! So, I told them of a bulletin that I found stating that disk order from hp thru the mail will not mount. This is also on their web site. They are trying to ignore this fact. Look Here: ASP Service Alert Number 07051103 ASP reimbursement will be provided on in-warranty customer units only ASP Service Alert May 11, 2007 Revised 06/22/07 H Inability to Mount Recovery Discs PRODUCT DESCRIPTION All HP Consumer Desktop PCs shipped in Spring 2007 with Microsoft Vista. Situation Models configured with TSST TS-H652L, PBDS DH-16AYH or PBDS DH-16A1L Lightscribe DVD Writer drives may be unable to load or “Mount” Recovery Discs sent by HP Support. The algorithms used for disc detection incorrectly tries to mount the disc as if it was a DVD-R disc. The failure mode for this issue is after the user inserts the first disc – the system will not boot (at all) from the disc and the ODD activity light will flash at a high speed. This issue will only be experienced with Recovery Discs purchased or sent from HP, and will not occur when recovering from the recovery partition (F11) or from user created recovery discs. Recovery discs that do “mount” and load, but do not complete the recovery process are not due to this issue, but are caused by other problems not covered in this service alert. Solution Firmware updates to resolve this issue has been created for all three drives and are available for download from HP. After entering HP’s website at www.hp.com, enter the appropriate software patch (SP) number from the list below in the search field and follow the instructions on how to download and install the patch on the customer’s PC: TSST TS-H652L: SP26842 DVD-RW 16X TSSTcorp CD/DVDW TS-H652L Optical Drive Firmware Update PBDS DH-16AYH: SP35000 DVD-RW 16X PBDS DH16AYH Drive Firmware Update PBDS DH-16A1L: SP35002 DVD-RW 16X PBDS DH161L Drive Firmware Update Orderable software update CDs (part number listed below) are also available for ordering from the HP Retail Support Call Center: TSST TS-H652L: 5070-3370 PBDS DH-16AYH: 5070-4564 (this CD can update either PBDS drive) PBDS DH-16A1L: 5070-4564 (this CD can update either PBDS drive) NOTE: ASPs that download/order the above software and install the update onto the customer’s PC will be able to place a warranty labor-only claim on HP’s CSN/Einstein web site at www.hp.com/partner/csn. After entering the web site, click on CSN Consumer Product Support Ordering and select order type Warranty Labor Only. ASPs ordering the software update More Info For additional information or help on this issue please contact the HP Retail Support Call Center at 1-866-477-3824 or email your question/issue to usconsumer.asp@mail.support.hp.com HP CONFIDENTIAL - ASP Service Alert 07051103 – Inability to Mount Recovery Discs Page 1 of 1 I downloaded the patch on another cd, but it won't work. Need some help here, would taking off the SP2 work? thankx, bg Labmknmd, Read the question & discription again. No Boot, No screen, No desktop even in safe mode, Nota, I can only get to a cmd using a vista upgrade disk. Vista Recovery disk are no good.

Public Comments

1. You can remove windows service pack 2 by going into control panel, clicking add or remove programs, clicking service pack 2 and removing it. you can only remove it if you click show updates at the top. The program will be at the bottom. but i don't think SP2 is the problem. it's usually SP3 that is a problem.