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Why does YouTube not reply to user feedback?

Since the universally panned Channel 2.0, YouTube has been rolling out inferior designs to its features. Most of which perform worse, are just poorly designed, etc. Particularly the new video page that had first been used around April Fool's Day this year. In response, there have literally been thousands of comments from users disliking the new features strongly. They are mostly right. The designs are worse but some take it to seriously by demanding the old and better design back. Yes, I want doesn't get and returning back to the old design is something like taking a step backwards (without terms of quality) but this can be done. The worse thing is not the redesign but the fact that YouTube NEVER responds to the feedback. I noticed a few responses from a member of staff but nothing about the user's feedback. I noted one video that has a FAQ of a user disliking the redesign but the answer unfortunately has the user having to see it as an improvement whereas it is not. This is nothing to do with getting used to change. No. Citroen's new logo is change. Google's redesigned search engine is change. BBC.com was change. Even YouTube when it went widescreen in 2008 and the new player after the rubbish new video page of March/April 2010 that is lighter and whiter had the timeline on top and folds back down when not used. And why were these changes whereas most of these I didn't like at first? Because these were better designs that were too new and you could grow on them. But the new BBC News page is NOT change. Google Images rebrand is NOT change. Nickelodeon new logo is NOT change.YouTube's Channel 2.0 and new video page is NOT change. And why? Because these are just bad logos. YouTube's design kept on improving. It looked crude in its earlier years but was getting neater and neater until the quality of the design of most of its features one at a time took a major decline at recent years gradually. But the least they could do is respond for Pete's sakes to user feedback. Why don't they? Are they too busy or what? YouTube needs to respond. The site is now very likely to have its reputation slip as it could be alienating viewers from not listening to them. I even seen some threatening to leave and they probably have. I know that it is a video sharing site and most people would go on it to watch videos but the design is important because that is interaction of the site. Without that, videos would be cluttered all over the place with possibly no control on them. If YouTube were not the most popular video sharing site online as it is, it would have suffered greatly. So, why don't they respond? @Megacar75 Of course. NOT EVERY SINGLE USER. But every user in general.

Public Comments

1. Just reading the title, this is an answer. YouTube can't respond to the 200+ million viewers that are out there. Then again, at least one person from YouTube should see the videos/comments. Everyone hates what some call the "Clusterfuck" format, or at least I call it that. Still, they can't always respond. Even if they do, millions of trolls might start asking questions to them that are extremely stupid.